1. Customer Relationship Management
Product quality and service meet customer requirements, even exceed customer psychological expectations, and achieve higher customer satisfaction.

Communication channels and response:

(1). Exhibitors/product briefings

(2). Customer satisfaction survey

(3). Provide market information and services (at any time)

(4). Exchange meeting (anytime)

(5). Email/phone (anytime)

 

• Established Facebook Fan Program

Chin Teng has always attached great importance to Internet volume and Internet management, using fan pages as a customer service platform to communicate with customers and use the Internet.

Customer fan page:

https://www.facebook.com/%E4%BA%95%E7%94%B0%E5%9C%8B%E9%9A%9B%E9%86%AB%E8%97%A5%E5%BB%A0%E8%82%A1%E4%BB%BD%E6%9C%89%E9%99%90%E5%85%AC%E5%8F%B8-108145877583577/?epa=SEARCH_BOX

 

2. Customer complaint handling
In the shopping process, we strive to provide customers with better services and higher-quality products. If you are not satisfied with our service or any dissatisfaction, you can send an email or Facebook to complain.

Communication channels and response:

Email: chinteng@ms12.hinet.net

Customer relationship management channel: chinteng@ms12.hinet.net

 

Chin Teng customers complain about the pipeline

 

Flow chart of handling complaints from customers of

Chin Teng Pharmaceutical Tourism Factory